Solutions: Dialler For Call Centres
ENHANCED BY LEADING TECHNOLOGY
Our innovative software does the hard work on your behalf: distribute to agents, collate tickets, distributing, offer suggestions and script prompts, record calls automatically and log results in your CRM to and deliver up-to-date and accurate reports for your management teams.
When the hassle of multiple software is removed and replaced by a single omnichannel solution, your teams will have more time to do what they do best: giving your customers the best experience and service possible.
Our bespoke cloud call centre solution enables greater engagement with your customers on the channel of their choice, coordinated by a single platform for an enhaced, customer experience.
- A single platform so you can speak to every customer
- Message routing thats intuative with schedules and workflows
- Fully interact with more customers with greater efficiency like never before
- Complete visibility of the customer journey and your advisors performance
ROCK SOLID RELIABILITY PROMOTING CUSTOMER SERVICE EXCELLENCE
Our Dialler platform gives call centres the ability to make highly targeted outbound campaigns simply, boosting productivity levels in your business and also driving costs down to a minimum.
Say goodbye to the restrictions imposed by outdated list technologies, with SQL Dial you can prioritise your records however you choose within a just couple of clicks. Our custom algorithms reduce waiting times and increase your contact rates to new highs.
DO CONVERSATIONS YOUR WAY
Custom built forms enable the capturing of information from the customer when you need it - at the start of the journey. Whatever you need, be it collecting data for simple workflow or perhaps a breakdown in greater detail of personalised information so you can give a more comprehensive quotation, we have the means to design it for you.
INSPIRE SUPERIOR SERVICE AND EMPOWER EMPLOYEES
Our industry leading technology is able to reshape to any business model, boosting agent productivity. Greater visibility also allows for real-time data display thereby giving you a metric for quality monitoring managing and measuring your success.
TRANSACTIONS HANDLED EVERY DAY
INCREASE IN SALES IN THE FIRST 4 WEEKS
INCREASE IN YOUR TEAM’S PRODUCTIVITY
AVERAGE SAVINGS WHEN SWITCHING TO OUR PLATFORM